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Home> Shipping Info

Shipping Info

Company Policies

thursdaybootuk.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

Order Policy

We are open for business Monday through Friday (except holidays) 8:00AM-5:00PM P.S.T
Make sure to double check the information you have entered before you check out such as:

  • Your name as it appears on the card
  • The Billing address on file with your card issuer.
  • Card number
  • Card expiration date.
  • Card Verification (CID) Number

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

Cancellation Policy

All orders will be processed at 8:00 AM P.S.T.

  • If you order before 8:00 AM P.S.T., we will start processing the same day.
  • If you order after 8:00 AM P.S.T., we will start processing the following business day.

Orders can be canceled or changed without cancellation fee before its processing time.

Orders can be canceled or changed with Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time.

All shipped out orders cannot be canceled. You have to receive it first and get the RMA number from us in order to return it back to us (Our standard return policy will be applied). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically deducted from the amount from the item returned.

Shipping

Shipping charges are calculated based on the delivery type selected, weight of the products, the destination and the number of items in your shopping basket. After you enter all the required information in your shopping basket, our system will automatically calculate shipping charges and estimated delivery dates will be calculated.

If you would like your order to start processing on the same day you place your order, then orders should be placed by 8:00AM P.S.T. Otherwise, the order will not start processing until the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

"Estimated delivery dates" include order processing time plus transit time & does not include Holidays.

US Ground / USPS Mail

  • See estimated delivery dates during check out. The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks.

US Air Economy / US Air Express / US Air Expedited

  • See estimated delivery dates during check out.

US Postal Service - International Priority & EMS

  • Delivery dates will vary depending on your country.

Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

♦ Signature

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to shipper; Address Change; and/or Re-Ship).

♦ Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Also, the manufacturer may be closed for to certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

♦ Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.

♦ Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.


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